Our team are working hard to process a large volume of orders at present. Currently orders are being delivered 3-4 working days from the date of order.
You will receive an email with tracking information when your order has been processed and is being packed this will be 'live' once it has left our warehouse and reached the Fastway depot.
Our customer service phone line is open Monday - Friday from 9.00am to 5.30pm (01) 5820840 or you can email us on firstname.lastname@example.org with any queries relating to your order / tracking / delivery.
**Please note: We currently can only offer a limited shipping service to mainland UK and we can no longer ship to the USA. See below for further details**
See below further details on delivery costs and our 'Click and Collect' service etc.
If we can help with any queries as always we are on the phone (01 5820840 / Will – 087 7629963) or email email@example.com.
Thank you for supporting us at this time. Stay safe and continue to drink great wine!
Delivery is €7.50 per gift or case - 1 case €7.50, 2 cases €15.00 but FREE when you spend over €175.
We now have a limited shipping service to the UK on orders up to a maximum value of €145. The shipping cost, including all UK VAT and Duties, will be €80 per case with our courier partner Fastway (and Yodel in the UK). When you add an order for €145 or below to the cart and a shipping address in mainland UK this shipping cost will appear as an option.
As soon as we have a solution for orders above this value we will add this to our site - thank you for your patience as we navigate these new systems with our courier partners.
We deliver to the North of Ireland just as we do in the Republic. Deliveries on the island of Ireland - across all 32 counties - cost €7.50 per parcel or is free when you spend €175.
We work with Fastway couriers and have done for the last 20 years. We will email you a tracking number with your shipping confirmation email, so you can track your shipment on Fastway.ie.
If you choose to collect your order, our warehouse team will text you when your order is ready for collection. We can provide a 'no contact' drop directly into your boot if you would like to call the warehouse on 01 5820845 when you are outside.
Our Warehouse is located in Unit 4b Santry Hall Industrial Estate Santry, Dublin 9 (D09E3X2).
Santry Hall Industrial Estate is located between the Omni Shopping Centre and AIB Santry. Coming from the M50, head towards Ballymun off the M50 and take the second left at the Metro Hotel. This will bring you down Santry avenue. At the Junction at the end of Santry Avenue, turn right into Santry Village, and 300 meters down the road you will see AIB. Turn right into Santry Hall Industrial Estate immediately after the AIB Bank. Once in the estate look for Carpet Express. It is the first building you face as you come in the gate. It is a long building and the road veers to the left of it. We are at the gable end of the same building so follow the road around the side of the building and turn right at the end of the building.
Please note, to ensure safe and speedy delivery we require an Eircode and Irish mobile number for all gift recipients - we will not ship a gift without these details. Due to the fragile nature of our products we must ensure all shipping details are full and correct before shipping to avoid delays and damages.
We take great care to package all gifts in presentable protective packaging with our complimentary gift card with your personalised message. Read more here to see how you gift will arrive.
If placing a large order with us, to more than 10 addresses, please call us, contact us on live chat or email us firstname.lastname@example.org and we will give you an address template for you to give us the necessary recipient details.
If you are ordering 10 or less gifts to multiple addresses, you can do all of that in one transaction. Add all the items you would like to send to cart firstly. When you checkout you can add multiple addresses and assign them to different gifts in the cart with ease. Next you can add gift messages the gifts going to each address before checking out with one payment.