What Information Do We Collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What Do We Use Your Information For?

We process the personal data you provide to us for the following purposes:

• To process your order purchases on the site
• To respond to your queries in relation to your order, for the sole purpose of delivering the purchased product requested
• To alert you to any issues relating directly to your order or delivery
• To market to you according to your preferences

Please note: You can unsubscribe from our mailing lists for marketing communications at any time, by clicking on the 'update preferences or unsubscribe' link at the foot of the email, this link appears on every marketing email we send out.

How Long Do We Retain Your Data?                                                                     

WineOnline holds personal data (purchase details, name, address, email and contact number) for all orders processed through our site for 6 years in accordance with Revenue statutory requirements for financial records. If you have opted in / subscribed to receive our marketing communications, you will remain on the database until you have updated your preferences as detailed above.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorised with special access rights to our systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Who hosts your website store?

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. 

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here. 

Do We Use Cookies?

Yes - A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. 

No information is collected that could be used by us to identify website visitors. The technical details logged are confined to the following items:

• The IP address of the users webserver
• The top level domain name used (for example .ie, .com, .net, .biz)
• The previous website address from which the user reached us, including any search criteria used.
• Click screen data which shows the traffic of users around this website (for example pages accessed and documents downloaded).
• The type of web browser used by the website user.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

For more information, please see our Cookie Policy.

Do We Disclose Any Information To Outside Parties?

• We will not trade your personal details with third parties.
• We will disclose your personal data if we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other statutory requirement.
• The information received from you will be disclosed to a third party (Shopify Payments, Omnisend etc.), to allow us to process your purchase and/or provide you with the service you have signed up for.
• However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
• We may also use your email address to create a Facebook Custom Audience or a Lookalike Audience. This enables us to show you WineOnline content when you visit Facebook. We provide your email address to Facebook to enable them to determine if you are a registered account holder with Facebook.  We may also use your email address to create a Lookalike Audience, where targeted ads are sent to people on Facebook who have similar characteristics to people on our Custom Audience list. For Facebook Custom Audience and Lookalike Audience your email is sent in an encrypted format that is deleted by Facebook.   There are two ways to prevent this use of your data, you can either contact us at WineOnline, see details below or you can do this via Facebook, see https://www.facebook.com/help/568137493302217

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our websites privacy policy.

Changes To Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

This policy was last updated May 2022

Contacting Us

By Post:

WineOnline.ie, Unit 4b Santry Hall Industrial Estate, Santry, Dublin 9

By Telephone:

+353 1 5820840

By Email:

sales@wineonline.ie