Delivery, Returns & FAQ
You'll find all of your delivery, returns and gift related questions answered below! We aim to provide a seamless shopping experience, ensuring your orders are delivered promptly and returns are hassle-free.
*December 2024 - Update*
Deliveries placed after Monday the 16th of December are not guaranteed to be delivered before Christmas.
Our team are currently processing a large number of orders. Orders placed on or after December 17th will be available for collection at the below collection times from our warehouse. Alternatively, they will be delivered in early January 2025.
Pick-up times:
- Friday 27th: 9am - 1pm
- Monday 30th: 9am-1pm
- Tuesday 31st: 9am-1pm
- Wednesday 1st: Closed
- Thursday 2nd: 9am-4pm
- Friday 3rd: 9am-4pm
- Monday 6th: Normal business hours resume
Pickup Address: Unit 4B, Santry Hall Industrial Estate, Swords Rd, Whitehall, Dublin 9.
Our team are working hard to get as many orders delivered as possible. We appreciate your patience this busy time of year!
Delivery to the Rep. of Ireland & Northern Ireland
We offer delivery all across the island of Ireland (Republic of Ireland & Northern Ireland) for €7.50 per package, and free when you spend over €150 per delivery address. We also offer a limited international service - see further details below.
Once dispatched*, orders are currently taking 1-3 working days to be delivered (in the ROI and NI) but this can vary in each area, depending on courier volumes.
You will receive an email with tracking information when your order has been processed and is being packed. This is will be live once the package has left our warehouse and reached the Fastway depot.
Our customer service phone line is open Monday - Friday from 9.00am to 5.30pm (01) 5820840 or you can email us on hello@wineonline.ie with any queries relating to your order, tracking or delivery.
*If your order has not been dispatched it may be waiting on stock, additional delivery address details, or be next to ship. If we need more details from you, our team will be in touch.
Contact us directly below for Dublin same day options.
Delivery to Great Britain
We have a limited shipping service to Great Britain with our partners UPS. The shipping cost, including all UK VAT and Duties, will be €80 per case.
For Northern Ireland delivery information see above.
International Delivery
We offer international delivery throughout Europe and in selected countries outside of the EU, with our partner UPS. We currently cannot ship to the USA or Canada.
For orders outside of the EU, please contact us below, and we will confirm if shipping is available and the shipping cost from UPS based on your destination.
Click & Collect
If you choose to collect your order, our warehouse team will text you when your order is ready for collection.
Unit 4B
Santry Hall Industrial Estate
Swords Road
Dublin 9, D09 E3X2
*Once in the industrial estate, you will see OSB Group straight ahead as you come in the gate. We are at the opposite end of the same building, so follow the road
Pickup Hours:
Mon-Fri: 9:00 - 17:00
Sat-Sun: Closed
We will text you when your order is ready!
FAQ's
Got a question? We are here to answer!
