Delivery, Returns & FAQ

You'll find all of your delivery, returns and gift related questions answered below! We aim to provide a seamless shopping experience, ensuring your orders are delivered promptly and returns are hassle-free.

Delivery to the Rep. of Ireland & Northern Ireland

We offer delivery all across the island of Ireland (Republic of Ireland & Northern Ireland) for €7.50 per package, and free when you spend over €150 per delivery address. We also offer a limited international service - see further details below.

Once dispatched*, orders are currently taking 1-3 working days to be delivered (in the ROI and NI) but this can vary in each area, depending on courier volumes. 

You will receive an email with tracking information when your order has been processed and is being packed. This is will be live once the package has left our warehouse and reached the Fastway depot. 

Our customer service phone line is open Monday - Friday from 9.00am to 5.30pm (01) 5820840 or you can email us on hello@wineonline.ie with any queries relating to your order, tracking or delivery.

*If your order has not been dispatched it may be waiting on stock, additional delivery address details, or be next to ship. If we need more details from you, our team will be in touch.

Contact us directly below for Dublin same day options.

 

Delivery to Great Britain

We have a limited shipping service to Great Britain with our partners UPS. The shipping cost, including all UK VAT and Duties, will be €80 per case. 

For Northern Ireland delivery information see above.

 

International Delivery

We offer international delivery throughout Europe and in selected countries outside of the EU, with our partner UPS. We currently cannot ship to the USA or Canada.

For orders outside of the EU, please contact us below, and we will confirm if shipping is available and the shipping cost from UPS based on your destination.

Click & Collect

If you choose to collect your order, our warehouse team will text you when your order is ready for collection.

Unit 4B
Santry Hall Industrial Estate
Swords Road
Dublin 9, D09 E3X2

*Once in the industrial estate, you will see OSB Group straight ahead as you come in the gate. We are at the opposite end of the same building, so follow the road

Pickup Hours:
Mon-Fri: 9:00 - 17:00

Sat-Sun: Closed

We will text you when your order is ready!

FAQ's

Got a question? We are here to answer!

Order & Shipping

We deliver to anywhere on the Island of Ireland, including Northern Ireland.For international delivery see our delivery FAQ's regarding international delivery.

Almost all of our shipments get delivered the next working day, provided the order was placed before 13:00. Orders placed after 1pm on Friday and over the weekend will be delivered the following Tuesday.


Deliveries should take roughly between 2 - 3 working days to arrive.


Working days do not include weekends or bank holidays.


Please provide an Eircode and a phone number for the person receiving the order to ensure prompt delivery.


If there is a delay with stock for your order a member of our team will be in contact with you. If you order is urgent, please double check with us if stock is on hand and available immediately for dispatch for your order.

To track your order use the Fastway tracking number provided in your delivery confirmation email in the Fastway Tracking page.

We offer international delivery throughout Europe and in selected countries outside of the EU, with our partner UPS. We currently cannot ship to the USA or Canada. 

For orders outside of the EU, please contact us at hello@wineonline.ie, and we will confirm if shipping is available and the shipping cost from UPS based on your destination.

We’re sorry that your order is taking its time. Sometimes deliveries can take a bit longer for reasons that are out of our control, but please accept our apologies regardless.

 

Please contact us straight away at hello@wineonline.ie and we can give you an update.

 

If your order shipped with Fastway, our courier partners, you will have received a tracking number by email so you can track your package on Fastway.ie using the tracking number provided in your shipment confirmation email.

 

If your order is delayed for more than a day outside of the expected delivery period (normally three working days), please get in touch with us as soon as possible and we will do everything we can to identify the problem and resolve it.

 

If you see an unusual scan on the Fastway tracking you can reach out to us directly and we will liaise with our Support Team in Fastway to get your more information as soon as possible.

 

If your order was dispatched using one of our other courier partners, please contact us directly and we will provide you with an update.

 

For orders over €150, standard delivery is free.

For orders under €150, the standard delivery charge is €7.50.


Once you reach the checkout, you have the option to place an order for deliveries to multiple addresses, but please be aware that you will be charged a delivery fee for each address/delivery.

From time to time vintages may become unavailable, they sell out and we receive the follow up vintage. it is rare but in this instance we will have replaced the wine with a similar wine of a younger vintage or a wine of equal or greater value.

We try to keep WineOnline.ie updated with the correct vintage information but at busy periods and from time to time, a supplier may send us in a younger vintage without informing us first. Again it is rare but can happen We always ask you to contact us if this happens.

From time to time wines may become unavailable, it is rare but in this instance we will replace the wine with a similar wine of equal or greater value.

Yes, depending on stock levels and the requirement, our team are happy to build specific gifts and hampers for you. At really busy periods we may be unable to offer this facility but always ask us.

Exchange & Return

If you receive an order that is damaged, we will endeavour to collect the damaged order and, once it is back with us, either replace it free of charge or issue you with a full refund. Please inspect your order upon delivery and tell us as soon as you notice the damage.


If any of your bottles are corked or tainted in any way, please let us know within one year of delivery so that we can resolve the issue. Depending on how many bottles are affected, we can do this by issuing store credit, refunding you or sending a replacement.

If you have disliked any of the wines in your order, please let us know within 120 days of delivery.


If you have ordered a full case of a wine that you have not liked, provided you have only drunk one bottle and not tried the wine before, then we will collect the remaining bottles and issue you a full refund once they are back with us.


If it is individual bottles that you have not liked, please give us as much information as possible about which bottles you didn’t enjoy and we will issue your account with store credit equal to the amount that you paid for the bottles, provided it is the first time that you have tried them.


Please be sure to check our terms and conditions for full details.

Please contact us via our live chat or email at hello@wineonline.ie to arrange a return.


Once we establish the reason for the return, we will agree on a weekday during which our couriers will be able to collect the order. If you’re not at home, you can leave it somewhere safe and let us know.


Please make sure that your return is packaged, sealed and secure.


Please don't worry if the courier doesn’t issue you a receipt or proof of collection; we will be tracking it the whole way! If you have any concerns, feel free to give us a shout.

Once your return is back in our warehouse and has been inspected, we will issue your refund. Please allow three to five working days for your bank to process the payment.

Payments & Accounts

We accept payment via Visa, MasterCard and PayPal.


Please note that if a default payment method fails, we reserve the right to attempt payment from any other card registered on your account.

From any page, click the 'Account' button in the top-right of the screen. Log in using your account credentials.

Under ‘My Account’, select ‘Payment details’.

From here, you will be able to ‘Add a new payment method’.

If you only have one payment method, it will automatically be selected as default. Feel free to change it by adding a new one and selecting the default button on the right-hand side of your new payment method.

From any page, click the person icon in the top-right of the screen. Log in using your account credentials.

Select ‘My Account’ then ‘Address details’.

You will then be able to select ‘Add new address’. Enter your address along with any delivery instructions needed and select ‘Save’.

You can then select ‘Default delivery address’ (as well as ‘Default billing address’ if needed) on the right-hand side of whichever address you choose.


Please be careful when checking out to make sure you check that both delivery address and billing address are correct and please be aware that they may not be the same as each other.

If you have forgotten your password then click on the ‘Forgotten password?’ option, which is underneath where you would enter your password to log in.

You will then be asked to enter your registered email address, after which we will send you an email with full instructions on how to reset your password.

Gifts

Please note, to ensure safe and speedy delivery we require an Eircode and Irish mobile number for all gift recipients - we will not ship a gift without these details. Due to the fragile nature of our products we must ensure all shipping details are full and correct before shipping to avoid delays and damages.

We take great care to package all gifts in presentable protective packaging with our complimentary gift card with your personalised message.

We take great pride in the presentation of every single gift that leaves our premises. All of the gifts that we sell are packaged in a protective outer box with a gift card attached clearly on the front, so that it is always easy to tell who a gift has come from.

Inside each protective outer box, lies each gift, inside its original gift packaging. We never include invoices or paperwork with wine, this is always sent by email after you place your order. An order confirmation and invoice will automatically be sent to you on completion of your order.

All of our packaging is fully recyclable. We are proud to use heavy card packaging that looks great, is really presentable and is good for the environment at the same time.

We have included some images below, to indicate how we package and ship all of the gifts we sell. If you are unsure, or have any queries prior to placing an order with us please don't hesitate to contact!


If placing a large order with us, to more than 10 addresses, please call us, contact us on live chat or email us sales@wineonline.ie and we will give you an address template for you to give us the necessary recipient details. 


If you are ordering 10 or less gifts to multiple addresses, you can do all of that in one transaction. Add all the items you would like to send to cart firstly. When you checkout, just tick the box that says "Sending to Multiple Addresses?" and you can add the different addresses and assign them to their gifts in the cart with ease. Next you can add gift messages the gifts going to each address before checking out with one payment. 

Club

You can join the club by going to our Club page and choosing the tier you would like to join. You can choose how often you would like to receive your case, checkout like you would any other product and we will ship your club case to you. Your subscription will then renew at the frequency of your choice and your case will be delivered a couple of days after payment is taken.

Cases usually contain a mix of red and white wines and may also contain rosé, sparkling and fortified wines depending on the season. Whilst we try to pick interesting wines, if there is any style you particularly don't like just tell us and we will replace it with another wine we know you’ll love.

A Subscription to the Wine Club gives you complete control. When you sign up, you will have your own login at WineOnline.ie. From here you can sign in at any time and pause, cancel, upgrade or downgrade your subscription. You can also contact us any time by simply emailing hello@wineonline.ie and we can assist. There is no limit on how often you can pause your subscription.

You will receive your club case within 3-4 days of your order renewing. It will renew (and payment will be taken) on the same date that you subscribed initially. You will receive an ‘Order Confirmation’ email to advise you that your order has been processed and is on the way. Our couriers will then contact you by email in advance of each delivery to let you know that it is en route to you.

The more we know about you, the more we will be able to build up a profile of what you like. Feedback helps us fine-tune the wines we give to you. If we know you don’t enjoy light red wines or New World whites, we’ll do our best to ensure that your selection builds upon the types of wines you enjoy. We try to always bring you new and interesting wines, pushing the boundaries as we do so. We regularly import wines exclusively for our Wine Club and whilst they may not all be listed on our website, our wines are always available for Club members to purchase. So if you find a wine you love and want more, just get in touch and avail of your member perks of 10% off all orders with us.

Payment is taken on the date that your order renews.

Still got a Question?