Delivery, Returns & FAQ
You'll find all of your delivery, returns and gift related questions answered below! We aim to provide a seamless shopping experience, ensuring your orders are delivered promptly and returns are hassle-free.
**Customer announcement** Tuesday 4th November 2025
We’re pleased to share that we have now secured a new national courier partner —
Our team is working hard to dispatch all outstanding orders placed since Friday, 24th October, and we’ll be in touch with tracking details as soon as your order is on its way.
For orders dispatched before lunchtime on Friday, 24th October, we know how frustrating the delay has been. Since Fastway Ireland’s sudden closure, we have been working around the clock to track down parcels that were already in their network. Initially, we were informed that all shipped parcels would be delivered within two weeks by a new courier appointed by Fastway. Due to all of their systems being down we are unable to track these parcels.
As of yesterday, we’ve been advised that any parcels not successfully delivered may be available for us to collect and redeliver ourselves. We are now liaising directly with the receivers and the new courier company to confirm next steps and recover as many orders as possible.
We sincerely appreciate your patience and understanding during this unexpected disruption. Our priority is to get your wine to you safely and as soon as possible, and we’ll continue to update you as more information becomes available.
Delivery to the Rep. of Ireland & Northern Ireland
We offer delivery all across the island of Ireland (Republic of Ireland & Northern Ireland) with our delivery partner UPS for €9.50 per package, and free when you spend over €175 per delivery address. We also offer a limited international service - see further details below.
Once dispatched*, orders are currently taking 1-3 working days to be delivered (in the ROI and NI) but this can vary in each area, depending on courier volumes.
You will receive an email with tracking information when your order has been processed and is being packed. This is will be live once the package has left our warehouse and reached the UPS depot.
Our customer service phone line is open Monday - Friday from 9.00am to 5.30pm (01) 5820840 or you can email us on hello@wineonline.ie with any queries relating to your order, tracking or delivery.
*If your order has not been dispatched it may be waiting on stock, additional delivery address details, or be next to ship. If we need more details from you, our team will be in touch.
Contact us directly below for Dublin same day options.
Delivery to Great Britain
We have a limited shipping service to Great Britain with our partners UPS. The shipping cost will be calculated at checkout according to the delivery address. All UK VAT and Duties will be calculated upon arrival in the UK and must be paid by the customer in order to complete delivery. You will receive notification from UPS with the total due and once cleared the delivery will be completed.
If you are sending a gift to the UK, you (the ordering customer) will be liable to pay the duties when it arrives in the UK. You will receive notification from UPS with the total due and this must be paid prior to them delivering your gift.
For Northern Ireland delivery information see above.
International Delivery
We offer international delivery throughout Europe and in selected countries outside of the EU, with our partner UPS. We currently cannot ship to the USA or Canada.
For orders outside of the EU shipping costs will be calculated at checkout according to your delivery location.
Click & Collect
If you choose to collect your order, our warehouse team will text you when your order is ready for collection.
Unit 4B
Santry Hall Industrial Estate
Swords Road
Dublin 9, D09 E3X2
*Once in the industrial estate, you will see OSB Group straight ahead as you come in the gate. We are at the opposite end of the same building, so follow the road
Pickup Hours:
Mon-Fri: 9:00 - 17:00
Sat-Sun: Closed
We will text you when your order is ready!
Frequently Asked Questions
For orders over €175, standard delivery is free.
For orders under €175, the standard delivery charge is €9.50.
Once you reach the checkout, you have the option to place an order for deliveries to multiple addresses, but please be aware that you will be charged a delivery fee for each address/delivery.
Almost all of our shipments get delivered the next working day, provided the order was placed before 13:00. Orders placed after 1pm on Friday and over the weekend will be delivered the following Tuesday.
Deliveries should take roughly between 2 - 3 working days to arrive.
Working days do not include weekends or bank holidays.
Please provide an Eircode and a phone number for the person receiving the order to ensure prompt delivery.
If there is a delay with stock for your order a member of our team will be in contact with you. If you order is urgent, please double check with us if stock is on hand and available immediately for dispatch for your order.
To track your order please use the link from the UPS tracking email you received.
We offer international delivery throughout Europe and in selected countries outside of the EU, with our delivery partner UPS. We currently cannot ship to the USA or Canada.
For orders outside of the Island of Ireland, your shipping cost from UPS will be calculated at checkout based on your destination.
We’re sorry that your order is taking its time. Sometimes deliveries can take a bit longer for reasons that are out of our control, but please accept our apologies regardless.
Please contact us straight away at hello@wineonline.ie and we can give you an update.
If your order shipped with UPS, our courier partners, you will have received a tracking number by email so you can track your package.
If your order is delayed for more than a day outside of the expected delivery period (normally three working days), please get in touch with us as soon as possible and we will do everything we can to identify the problem and resolve it.
If your order was dispatched using one of our other courier partners, please contact us directly and we will provide you with an update.
From time to time vintages may become unavailable, they sell out and we receive the follow up vintage. it is rare but in this instance we will have replaced the wine with a similar wine of a younger vintage or a wine of equal or greater value.
We try to keep WineOnline.ie updated with the correct vintage information but at busy periods and from time to time, a supplier may send us in a younger vintage without informing us first. Again it is rare but can happen we always ask you to contact us if this happens.
From time to time the wines in our mixed cases may become unavailable, it is rare but in this instance we will replace the wine with a similar wine of equal or greater value.
If you receive an order that is damaged, we will endeavour to collect the damaged order and, once it is back with us, either replace it free of charge or issue you with a full refund. Please inspect your order upon delivery and tell us as soon as you notice the damage.
If any of your bottles are corked or tainted in any way, please let us know within one year of delivery so that we can resolve the issue. Depending on how many bottles are affected, we can do this by issuing store credit, refunding you or sending a replacement.
If you have disliked any of the wines in your order, please let us know within 120 days of delivery.
If you have ordered a full case of a wine that you have not liked, provided you have only drunk one bottle and not tried the wine before, then we will collect the remaining bottles and issue you a full refund once they are back with us.
If it is individual bottles that you have not liked, please give us as much information as possible about which bottles you didn’t enjoy and we will issue your account with store credit equal to the amount that you paid for the bottles, provided it is the first time that you have tried them.
Please be sure to check our terms and conditions for full details.
Please contact us via our live chat or email at hello@wineonline.ie to arrange a return.
Once we establish the reason for the return, we will agree on a weekday during which our couriers will be able to collect the order. If you’re not at home, you can leave it somewhere safe and let us know.
Please make sure that your return is packaged, sealed and secure.
Please don't worry if the courier doesn’t issue you a receipt or proof of collection; we will be tracking it the whole way! If you have any concerns, feel free to give us a shout.
Once your return is back in our warehouse and has been inspected, we will issue your refund. Please allow three to five working days for your bank to process the payment.
