Job Title: Customer Service Representative / Online Order Processing
Location: Santry Hall Industrial Estate, Dublin 9
Responsible to: Head of Operations
Works with: Company Directors, as well as the Warehouse team
Contract Term: Full Time, 5 days a week, Monday - Friday, 37.5 hours per week (flexibility for additional hours during November / December)
Job Purpose
The primary function of this role is to prepare all online orders for dispatch and ensure that all customer queries are dealt with in a professional and speedy manner, logging all issues and following each through to resolution.
Core Job Requirements
Responsible for full management order processing to dispatch, ensuring all required shipping details are correct and obtained
Responsible for prompt query resolution for all customers – phone / email
Responsible for managing and updating customer service issues log
Responsible for communication of any issues to various internal departments (sales / warehouse) and also to external partners (carriers / drivers)
Responsible for processing monthly carrier claims for damages / losses
Person Specification
Personal attributes
Strong Customer Service skills required for this busy role
Excellent administrative and organisational skills
Strong communication skills (verbal and written) and an ability to act in a professional and customer focused manner at all times
Completer / Finisher – follows through on tasks, queries etc to completion
Ability to prioritise workload and deliver to deadlines
Team player, flexible to the needs of the business and proactively uses own initiative
Experience
Previous experience in a Customer service role managing inbound calls and emails
Highly proficient in MS Office (Excel etc) and Outlook
Experience working in the food / wine / spirits industry desirable but not essential
Qualifications
Minimum second level education qualification required
Salary:
Commensurate with experience, details available on request.
Please forward CV and cover email detailing your suitability for this role to Elaine@wineonline.ie
